Refund Policy
Return & Refund Policy
30-Day Returns
We want you to love your Drainluxe. If you're not satisfied, you have 30 days from the date of delivery to request a return for a full refund.
To qualify for a return, your item must be unused and in the same condition you received it, in its original packaging with all included accessories (charging cable, dividers), and accompanied by proof of purchase — your order confirmation email or receipt is fine.
How to Start a Return
Email us at support@drainluxe.com with your order number and reason for return. If your return is approved, we'll send you instructions for sending your item back. Items returned to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives. If your case arrives defective or damaged, or you received the wrong item, contact us immediately at support@drainluxe.com so we can make it right at no cost to you.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days — your bank or card provider may take additional time to post it. If more than 15 business days have passed since your return was approved and you haven't received your refund, reach out to us at support@drainluxe.com.
Shipping Costs
Original shipping charges are non-refundable.
Exchanges
The fastest way to get the item you want is to return the one you have, and once your return is accepted, place a new order for the item you'd like instead.
European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel your order within 14 days of receipt, for any reason, without justification. Your item must be unused, in its original packaging, and accompanied by proof of purchase.
Questions?
Contact us anytime at support@drainluxe.com.